As of 10 August 2026, the duration of new support services is one year. Customers who purchased support before this date retain their existing and remaining support periods under the terms of their purchase.
Custom modules, custom operations, custom design, new features, data migration, integrations or other development outside the existing product scope are not included in support. These requests are reviewed separately and are subject to an additional fee.
Support duration and scope
As of 10 August 2026, the technical support period for newly purchased products is one year starting from the date stated in the relevant product or support package. Remaining support periods of customers who purchased support before this date are not shortened and continue under their original purchase terms. The service covers reviewing technical issues encountered during use and guidance about the product's existing features.
What support covers
All Aydın Web Yazılım customers may create support requests for the following topics:
How to request support
Support requests are submitted through the Customer Panel. Requests are recorded and reviewed by the technical team. There is no fixed hourly restriction; response times may vary depending on request volume and the technical review required.
